SlateSnipe Support and Account Help

Documentation version 1.0.0 R1. Effective date: September 18, 2026.

Contact support

Email support@slatesnipe.com for account, verification, optimizer, export, Spotter, billing, or privacy assistance. Include your account email, the affected feature, approximate time and time zone, and the exact error message. Redacted screenshots can help. Do not send passwords, authentication or recovery codes, secret keys, or complete payment-card information.

We review requests as promptly as reasonably practicable. Response times vary with request complexity and volume. We do not currently promise fixed support hours, 24-hour monitoring, or a guaranteed first-response or resolution time. This does not alter a deadline or remedy required by law, including for privacy requests or cancellation.

Billing and cancellation

Select "Manage an existing subscription" on the Pricing page to open the Stripe-hosted billing portal. Follow its steps to update payment details, review available billing records, or cancel renewal. If the portal is unavailable, email support@slatesnipe.com with your account email and a clear cancellation request before renewal. See the Terms of Use for pricing, founder-price continuity, cancellation, and refund details.

Privacy legal and security requests

Privacy requests: support@slatesnipe.com, subject "Privacy request." Appeals: use "Privacy appeal." The Privacy Notice explains available rights and verification.

Legal notices and copyright complaints: legal@slatesnipe.com. The Terms of Use explain the informal dispute and copyright-complaint processes.

For suspected account compromise or a security issue, contact support@slatesnipe.com with the subject "Security report." Include only the minimum information needed to describe the issue. Do not access other users' information or disrupt the Service to demonstrate a problem. This mailbox is not an emergency response service.

Contest and export checks

SlateSnipe does not submit contest entries for you. Verify that your selected contest, exported lineup, and user-specific entry template match, and confirm the final entry on the contest operator's platform. If a QB starter is unresolved, the optimizer may stop generation until updated contest data resolves the ambiguity. Do not assume an old file reflects newly announced starters, injuries, or operator changes.

For operator account access, contest eligibility, contest refunds, scoring disputes, or entry acceptance, contact the relevant DFS operator. SlateSnipe support cannot change that operator's decisions.